Elevator Entrapment at 1000 Pearl Parkway

Summary: Fire crews responded to an elevator entrapment at 1000 Pearl Parkway in Charlotte, North Carolina. Initial units arrived and determined that a person was trapped in an elevator on the 9th floor. Crews attempted to access the elevator and reset it, but were unsuccessful due to an error code. Additional resources, including a rescue team and elevator repair personnel, were dispatched to assist. The situation was monitored and managed until specialized help arrived.