Resident reports heat turned off repeatedly at care center, Ellicott City MD


A resident at Ellicott City Healthcare Center reports that staff repeatedly turn off the heat in her room, causing her distress. Staff have been informed and are managing the situation.
Audio|Source: Howard County Police, Fire and EMS
00:16
Transcript:
00:00
2000 Orchard Road, Ellicott City Healthcare Center. It's going to be a Ms. (name withheld) calling in.
00:04
Reference to her heat in her room, and by staff is bothering her, keeps turning it off.
00:09
We've already spoken with her once and made staff aware.
00:12
We're going to call them again. Do you want a response?
00:15
Negative. Okay. Okay.
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This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.